For most people gambling is an exciting and fun recreational pursuit. For others it can become a problem with devastating consequences for them, their families and friends. At WinningRoo, we want you to enjoy your gambling experience with us. We want you to stay in control of your gambling and not allow your gambling to control you.
If you are concerned about your gambling practices, there are a number of helpful guidelines:
Try to establish limits for the amounts you want to wager or deposit.
Consider how long you wish any wagering session to last before commencing and be sure to keep an eye on the clock.
Gambling should always be treated as a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
Do not let gambling interfere with your daily responsibilities.
STAFF TRAINING AND AWARENESS
WinningRoo's staff are trained to be aware of, and offer assistance to, customers seeking assistance in relation to problem gambling. By seeking assistance, we help customers who call and request support for problem gambling.
If required, WinningRoo will cooperate with problem gambling service providers to support them in their work of assisting players who may need support with their gambling behavior.
Please be aware that our staff will act in good faith in response to any questions provided by customers. If our staff suspect that a customer may have a gambling problem, and a customer has contacted our staff, they may directly ask the customer if they need assistance with problem gambling. Only in circumstances where the customer states that they have a gambling problem may WinningRoo be on notice that the customer has a gambling problem and such knowledge cannot be imputed in any other manner. Therefore, we request that all customers be honest and open if they feel they have a gambling problem.
WinningRoo endorses the principle of enabling our customers to make informed decisions about gambling.
We display accurate information on odds and approximate dividends and payouts; and provide information about rules in relation to bet types in simple and clear language on our website.