This Privacy Policy sets out how WinningRoo.com will manage your personal information which we collect as a result of your membership of WinningRoo.com, your use of our websites located at www.WinningRoo.com, any pages or websites under the ‘WinningRoo’ brand and any ‘WinningRoo’ mobile phone or tablet applications that are owned and/or operated by us (together, “the website”) or whenever we otherwise deal with you. We are committed to ensuring that the personal information we collect about you is protected and is used, stored and disclosed in accordance with the Privacy Act and this Privacy Policy.
In using the website you agree to be bound by the terms of this Privacy Policy. WinningRoo.com may review the Privacy Policy periodically and reserves the right to change the Privacy Policy at any time at its discretion by posting such changes on the website. Changes will be effected immediately when posted on the website. Your continued use of the website following posting will constitute your acceptance of those changes.
This Privacy Policy will not apply to websites which are linked to the website and over which WinningRoo.com has no control. In this Privacy Policy, a reference to “Australian Privacy Principles” (“APPs”) means the APPs contained in the Privacy Act.
The kinds of Personal Information that WinningRoo.com generally collects from you is:
Name and contact information
Home address
Date of birth
Gender
Photographs or images
Personally submitted preferences
Bank account and credit card information
Financial information
Financial circumstances (if you apply for credit)
Other Identity verification information (i.e. email address, phone numbers)
Your betting information with us
Correspondence to and from you such as emails and live chat;
Information we may collect as part of a survey, customer feedback request or a competition you participate in:
Your application for employment
Information on your use our websites and Apps using cookies and sophisticated tracking technologies.
WinningRoo.com will collect your Personal Information only by lawful and fair means and not in an intrusive way to operate its business as a licensed online wagering bookmaker for the following purposes:
if you wish to subscribe to WinningRoo.com weekly newsletter
to process your application to become a member of WinningRoo.com (“Member”)
to provide services to you as a Member
to identify you as a Member for security purposes and to comply with our legal obligations
to maintain your Member betting account
to upgrade and enhance your experience within the website or over the telephone, or to tailor or
develop information, services or products to suit your needs which may include market research and
conducting promotions
to tell you about our products or services that we think may be of interest to you by communicating
with you via email, SMS or telephone
to create aggregate data about Members through demographic profiling, statistical analysis of the
database to provide to potential and existing stakeholders, and to allow for more efficient
operation of WinningRoo.com's business to determine Members’ liability to pay goods and services tax
and other taxes where applicable
to comply with WinningRoo.com's legal and statutory obligations including in relation to customer
identity verification and reporting obligations imposed by the Anti-Money Laundering and Counter
Terrorism Act 2006 (Cth) (“AML/CTF Act”)
for taking appropriate action if WinningRoo.com has reason to suspect that unlawful activity or
misconduct of a serious nature has been, is being or may be engaged in that relates to our functions
and activities
to establish, exercise or defend any legal claims; and
manage job applications.
You may choose to deal with us on an anonymous basis or to use a pseudonym unless it is not
practicable for us to deal with individuals who we cannot identify or we are required by law to only
deal with identified individuals (such as under the AML/CTF Act). Also, if you do not provide
WinningRoo.com with the Personal Information we request, we may be unable to process your
application to become a Member, provide you with our services or respond to your enquiry or
complaint.
Examples of Personal Information that may be collected by WinningRoo.com include your name,
residential address, email address, telephone numbers, fax numbers, your date of birth, other
verification information such as government related identifiers, your credit card details and your
betting activities. If you apply for credit on your account we will collect credit information about
you in accordance with our Credit Policy. By becoming a Member or otherwise choosing to provide
WinningRoo.com with Personal Information you consent to WinningRoo.com collecting, using and
disclosing your Personal Information for the above purposes
Personal Information may also be collected by cookies when you use the website. Cookies are pieces
of data stored by your web browser on your hard drive which contain information relating to your use
of the website. When you access the website, cookies may record details relating to your use of the
website, including what pages you view from the website. WinningRoo.com does not use cookies to
track your Personal Information and uses them for internal management purposes only.
We may use third-parties to serve ads on our website. These companies may employ cookies and action
tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any
information that these third parties collect via cookies and action tags is completely anonymous.
When registering as a Member, you may choose to receive promotional or marketing information from
WinningRoo.com by selecting the appropriate option on the registration page. In that case, from time
to time we may use your Personal Information to inform you about WinningRoo.com's products or
services or about promotional activities which WinningRoo.com believes may be of interest or of
benefit to you. We may do this via email, SMS, telephone or mail.
If you no longer wish to receive marketing or promotional material from WinningRoo.com at all or in
any particular form, you may contact us at any time by email to [email protected] with your
request with which we will comply as soon as is practical.
From time to time we may contact you in relation to the management and administration of your
WinningRoo.com account. These communications can be via any of the modes of contact recorded when
registering as a Member. Such communication does not affect your opt-in or opt-out status for direct
marketing communications.
WinningRoo.com will take all reasonable steps to ensure that the Personal Information which it
collects, uses or discloses is correct and is stored in a secure environment which is accessed only
by authorised persons.
WinningRoo.com will destroy or permanently de-identify the Personal Information we hold when it is
no longer required for any purpose permitted under the APPs including our legal or operational
obligations.
Personal Information collected by WinningRoo.com may be disclosed to a third party in the following
circumstances:
To provide you with the services or support/information you have requested;
For any other purpose related to the purposes for which your Personal Information was collected as
described in this policy which you would reasonably expect or which has been otherwise notified to
you.
The third parties or classes of third parties that WinningRoo.com has at the time of collection
informed you of.
To enable WinningRoo.com to participate in activities with business partners and sponsors, who will
be notified to you at the time your Personal Information is collected.
Where the disclosure is required or authorised by law or otherwise permitted under the Privacy Act.
To protect and maintain the integrity of particular sports / racing codes by assisting Australian
sports / racing controlling bodies in their inquiries or notifying such bodies of any betting
activity WinningRoo considers to be unusual or suspicious.
Where you have consented to its disclosure ether expressly or by the circumstances and your conduct.
WinningRoo.com will take all reasonable steps to ensure that any Personal Information which
WinningRoo.com discloses to a third party is protected by that party in accordance with the Privacy
Act.
You acknowledge that no data transmission over the Internet is totally secure. Accordingly,
WinningRoo.com does not warrant the security of any information which you transmit to it. Any
information which you transmit to WinningRoo.com is transmitted at your own risk. However, once
WinningRoo.com receives your transmission, WinningRoo.com will take reasonable steps to protect your
Personal Information from misuse, loss and unauthorised access, modification and disclosure
including by using password protected systems and databases and Secure Socket Layer (“SSL”)
technology.
WinningRoo.com‘s employees, agents and contractors are required to maintain the confidentiality of
Members’ Personal Information and trading behaviour.
Information posted on bulletin boards or communicated within a social media environment (for example, Facebook, Twitter, Chat Rooms) becomes public information. WinningRoo.com cannot guarantee the security of this type of disclosed information.
Remember to always log out of your account when you have completed your time on the website. This is
particularly important if you share a computer with another person. You are responsible for the
security of and access to your own computer, mobile device or any other handset used to access the
website.
Ultimately, you are solely responsible for maintaining the secrecy of your username, password and
any account information. Please be careful whenever using the Internet and our website.
You may access the Personal Information collected by WinningRoo.com by following the “My Account” link on the website or by emailing the Customer Service team on [email protected] We will give you access to your Personal Information in the manner requested if that is possible and within a reasonable period. If we refuse your request or cannot give you access in the manner you have requested, we will do what we can to meet your requirements by other means. We may not be required to give you access to your Personal Information in certain circumstances which are set out in the APPs including where it may have an unreasonable impact on other individual’s privacy. If we refuse access for such reasons, we will advise you by email of the refusal and our reasons and the complaint mechanisms available to you.
WinningRoo.com takes reasonable measures to ensure that Personal Information which it collects is accurate, complete and current and also when it uses and discloses it, that it is relevant, having regard to the purpose for which it is being used or disclosed. We will take reasonable measures to correct Personal Information if we are satisfied that it should be corrected. We may contact with you on a periodic basis to seek the most up to date information from you.
If you believe that the Personal Information WinningRoo.com holds about you is inaccurate,
incomplete or not current, please let WinningRoo.com know and we will correct it if we are satisfied
that a correction is required.
Personal Information can be updated or corrected by you in the “My Account” section of the website
at any time after you log in. Subject to identity verification, Personal Information can also be
updated or corrected by emailing [email protected]
Details of your betting transactions can be also found in the “Bet History” section of the Member
Services section of the website.
By using this website you agree to WinningRoo.com collecting and
processing your Personal Information on the basis explained in this Privacy Policy.
WinningRoo.com may review, change and update this Privacy Policy from time to time reflect our
current practices and obligations. We will publish our current Privacy Policy on our website at
www.WinningRoo.com and the changes will take effect at the time of publishing. You should review
this privacy policy regularly and remain familiar with its terms.
For a copy of our current Privacy Policy, please contact us at the contact details above.
This is the Privacy Policy of WinningRoo Australia Pty Limited (ACN 606 814 920) ("WinningRoo.com").
Last updated: March 2022